Refunds & Exchanges

Q: Can I Exchange Items Online?

A: To exchange an item purchased online please contact our boutique for further information. Jewellery will need to be returned to the provided address, within 30 days of purchase, accompanied by a sales receipt and all original packaging including any certificates supplied.

Costs related to return shipments will be at your expense unless returns are due to a fault on behalf of Plumery.

Q: Can I receive a refund for purchases made at Plumery.com.au?

A: To receive a refund for items purchased at Plumery.com.au please contact our boutique. Items for refund need to be returned to the provided, in a saleable condition within 30 days, accompanied by a sales receipt and original packaging including certificates. Costs related to return shipments will be at your own expense unless return shipment is due to a fault on behalf of Plumery. Purchases made online can be refunded in store but not exchanged as stock may not be available.

Q: Can I exchange an online purchase through the Plumery e-boutique in store at a Plumery boutique?

A: An exchange of items purchased online at Paspley.com may be made through any of the Plumery boutiques located in Australia. The product must be returned to your chosen boutique in a saleable condition within 30 days, accompanied by a sales receipt and all original packaging including any certificates supplied.

Please note that if the new purchase is greater in value than the item to be exchanged, you will be charged the difference. If the exchanged item is lower in value, you will receive a store credit for the difference. Refunds will not be issued in store for items purchased online.